Refund policy
At Sakura Adorn, we are committed to ensuring your satisfaction with every purchase of necklaces, anklets, earrings, rings, brooches, and bracelets. If you are not entirely happy with your purchase, we're here to help.
Eligibility for Refunds
- Items must be returned in their original packaging, unused, and in the same condition as received.
- A receipt or proof of purchase is required.
- Customized or personalized items cannot be refunded unless they arrive damaged or defective.
Refund Process
- Contact our customer service team at [Customer Service Email] to initiate a refund within 30 days of receipt.
- Pack the item securely and ship it back to the return address provided by our customer service.
- Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method.
Non-refundable Items
- Items that are used or damaged upon return.
- Items returned after 30 days of delivery.
For any questions regarding our refund policy, please contact us at [Customer Service Email].